Who we are
This Privacy Policy applies to Complete Fire (“we”, “us”, “our”), a Dublin-based fire safety solutions provider serving customers nationwide across Ireland. If you have questions about this policy or your data, email info@completefire.ie.
Your data
What we collect and why
We only collect personal data that helps us respond to enquiries, deliver services, process orders, and improve our website.
Information you provide: name, company name, email address, phone number, address, and any details you include in messages or service requests.
Order and payment details: billing/shipping address, order history, and transaction status when you purchase from our shop. Payment card details are processed by our payment providers and are not stored by us.
Technical data: IP address, browser type, device identifiers, pages visited, and approximate location derived from IP address for security and analytics purposes.
Cookies: small files used for essential site functions (e.g., cart), preferences, and analytics (where enabled).
We use your information to provide high-reliability fire safety services, fulfil orders, and keep communications relevant and secure.
Complete Fire
Legal bases (GDPR): we process personal data where it is necessary to perform a contract, to take steps at your request before entering a contract, to comply with legal obligations, and for our legitimate interests (such as improving our services and preventing fraud). Where required, we rely on your consent (for example, certain cookies or marketing communications).
Security
How we protect your data
We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
Access to personal data is limited to authorised personnel and trusted service providers who need it to perform their roles. We also take steps to keep our systems updated and to monitor for security issues. No method of transmission or storage is 100% secure, but we work to maintain a high standard of protection.
Use
How we use personal data
We use personal data to respond to requests and deliver services.
This includes handling quotes and bookings, scheduling maintenance, providing customer support, and communicating about your account or order.
We may also use data to improve our website, measure performance, and maintain security. We do not sell your personal data.
Sharing and international transfers
We may share personal data with trusted third parties that help us operate our website and deliver services (for example: website hosting, analytics, email delivery, payment processing, shipping, and professional advisers). Where data is transferred outside the EEA, we use appropriate safeguards such as standard contractual clauses or equivalent protections.
Retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the reason we hold it.
Your rights
You may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability. You can also withdraw consent where processing is based on consent. To exercise your rights, contact info@completefire.ie. You also have the right to lodge a complaint with the Data Protection Commission (Ireland).
Cookies
We use cookies and similar technologies to help the site function, remember preferences, and understand how the site is used. You can control cookies through your browser settings. If you disable certain cookies, parts of the site (including the shop and cart) may not work as intended.
Third-party links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal data.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page.